Health Direct Australia

Health Direct Australia

1800 022 222

Health Direct Australia is a free 24 hour service that puts you in contact with a qualified registered nurse to ask medical/health questions.

The 24-hour telephone health advice line is currently available to residents of the Australian Capital Territory, New South Wales, the Northern Territory, Tasmania, South Australia and Western Australia
*Calls from landlines are free.
*Mobile charges may apply

This service has been invaluable to us over the last year. We have rung them over minor and more serious stuff. We have barely had to wait which is great and we have called at all times of the night and day. The nurses are helpful and kind. They ask a series of questions to try to help establish what is wrong. For me one of the biggest values of this service is being able to talk to a professional without feeling stupid, or spending $80 plus to see a GP and be told “it’s just a cold”, or it’s after hours and there is no GP to humbug but you’re not sure if you should go to the Emergency Department.

My advice; mention EVERYTHING. Even if it seems minor mention it. It will help the nurse give you the right advice. Sometimes something as simple as diarrhea could make the difference between something serious or minor. If the problem makes a sound (for instance coughing) try and get the nurse to her it as well.

If you’re in Australia, I would highly recommend this service especially if it is after hours or you cannot get into your GP. For our over seas readers I would strongly urge asking your child health nurse or local Government Health Department and see if a similar service exists.


2 Comments (+add yours?)

  1. D
    Feb 16, 2011 @ 09:13:10

    The idea of this service is so that the hospitals do not get crowed with people who could simply go to the GP even at night, it is a good service although I would like to say beware it is just nurses typing into a computer system, then the computer system tells them what to tell you, I have been told to “get to the hospital now” and got there when I could have simply gone to the GP, but in saying that I think it is a good service to call before rushing to the hospital, especially if it is just minor


    • caspette
      Feb 16, 2011 @ 09:42:17

      Oh no its not perfect, we have had a “false” alarm and sent to the Dr when it was just a nappy rash. But if you are in an area with limited after hours (or none) it can be that one step before rushing to hospital, especially if your just not sure.

      At the end of the day its hard to give a diagnosis over the phone, however it can be a really good indicator, and I am a firm believer in better safe then sorry.

      Thanks for your post.


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